Complaint Procedures
Mauritius Housing Company Ltd (MHC) is committed to provide you with an excellent level of service, but we recognise that there may be occasions when you feel we have not achieved the standards of service that you were expecting and you wish to make a complaint accordingly.
We also value your comments on service provided with which you were particularly impressed and would request you to share it with us. As a customer-focused company, we do acknowledge that your feedback will surely help us to grow further.
How to make a complaint or leave us a feedback?
In circumstances that you are dissatisfied with our product or services, you may send us your complaint mentioning the details below through the following channels:
Details
o Your Name
o ID Number
o Mobile Number
o Email Address
o Full Details of your complaint
Channels
o In writing to:
The Complaints Officer
Mauritius Housing Company Ltd
3rd Floor
Jean Lebrun Street,
Port Louis, Mauritius
o Visit our complaints desk at 3rd Floor MHC Building, Port Louis
o By calling on 405 5555
o By email to mhc@mhc.mu
- Fill a feedback form which is available in all branches and on our website www.mhc.mu
How soon can you expect a response from us?
We shall acknowledge your complaint within 2 working days after having received it through any of the above channels.
We shall endeavour to resolve your complaint and provide you with a resolution containing the final decision within 30 days after having received it. Should it take longer to resolve due to its complexity, we shall keep you informed of the status of your complaint until it is resolved.
The Management
October 04, 2022
